Terms and Conditions
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BOOKINGS
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Service Provision
Raja Safari Holidays Ltd. collaborates with independent suppliers to provide transportation, accommodation bookings, restaurant meals, excursions, and other services.
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Information Accuracy
All information detailed in client itineraries is provided to the best of Raja Safari Holidays’ knowledge and based on the latest available information. Raja Safari Holidays is not liable for any changes made by third parties or for typographical errors.
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Reservation Requirements
To reserve flights and gorilla permits, we require your full names as they appear on your passport, nationality, and passport number.
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Client Preferences and Special Requests
Clients must inform Raja Safari Holidays of any preferences and special requests before confirming a safari. These may include medical needs, dietary requirements, or accommodations for disabilities. Raja Safari Holidays will strive to meet these requests where possible.
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Availability and Confirmation
All packages are subject to availability and are not guaranteed until confirmed. Due to limited capacity at many lodges and hotels offered by Raja Safari Holidays, it is essential to make reservations well in advance of your planned trip.
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Amendments to Reservations
If you wish to amend your reservation in any way, Raja Safari Holidays will make the preferred adjustment where practicable and possible, and confirm accordingly. An amendment fee relative to the actual costs may be charged and will be added to the total invoice.
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Changes to Itinerary
Raja Safari Holidays reserves the right to change and re-adjust the tour schedule, transportation, accommodation, and services indicated in the itinerary in the event of unforeseen circumstances before arrival. Any changes to the itinerary will be communicated to the client as soon as possible.
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PRICING
2.1 Included Services
Prices quoted for our various safaris are based on the itinerary provided and include, unless otherwise specified, the following services: overnight stays in hotels, guesthouses, tents, or lodges; all meals as indicated; sightseeing as detailed in the itinerary; park entrance fees and ranger fees; airport transfers where applicable; ground transportation; English-speaking driver/guides; and bottled mineral water in the vehicle.
2.2 Excluded Expenses
The following expenses are not covered: international and domestic airfare, visas and passports, meals not mentioned in the itinerary, drinks other than the mineral water provided in the vehicle, tips and gratuities for guides and accommodation staff, laundry, travel insurance, and other items of a personal nature.
2.3 Price Changes
Prices listed on the website or quoted to clients are subject to change without notice and are not guaranteed until confirmed in writing.
2.4 Price Adjustments
Raja Safari Holidays reserves the right to adjust prices at any time in response to fluctuations in exchange rates or increases in the cost of any tour elements. However, we will make every effort to minimize any increases.
3. EXECUTION OF TOUR
3.1 Wildlife Viewing
While it is a privilege to observe animals in their natural habitat, wildlife and game viewing cannot be guaranteed. Caution must be exercised when viewing animals, and instructions given by tour guides or wildlife rangers should be carefully followed.
3.2 Gorilla and Chimpanzee Permits
A gorilla or chimpanzee permit allows clients to track these primates but does not guarantee they will be in plain sight.
3.3 Accommodation
Accommodation is typically based on twin or double-bedded rooms, or tents, with private bathrooms where possible. Single rooms may be available for an additional supplement fee, but availability cannot always be guaranteed.
3.4 Hotel Substitutions
Raja Safari Holidays reserves the right to substitute equivalent or superior hotels. If an equivalent standard hotel is not available, Raja Safari Holidays may suggest the next best quality hotel or superior accommodation (additional charges may apply).
3.5 Transportation
The mode of transport will depend on the number of clients and the chosen itinerary route. Every effort is made to ensure vehicles are in roadworthy condition, but no liability can be accepted for punctures, breakdowns, damage, or delays due to poor road conditions.
3.6 Drivers and/ Guides
Experienced English-speaking driver/guides are an integral part of your tour. Only these drivers are permitted to operate Raja Safari Holidays’ vehicles. The driver’s decision on all matters, such as the route taken, is final.
3.7 Route and Arrangement Changes
Raja Safari Holidays reserves the right to alter routes or arrangements, cancel the operation of any scheduled tour, or vary safari services in the event of unforeseen circumstances such as road closures, bad weather, issues with national parks or hotels, and security concerns. Alternative arrangements will be made as circumstances permit.
3.8 Use of Subcontractors
Raja Safari Holidays reserves the right to employ subcontractors to provide all or part of the agreed services.
3.9 Right to Refuse Participation
Raja Safari Holidays reserves the right to refuse any person from participating or continuing any tour if, in the opinion of Raja Safari Holidays or any other authority, the person behaves in a manner likely to cause danger, hazard, or inconvenience to others, or damage to property, environments, or ecosystems. No refunds will be provided, and Raja Safari Holidays shall not be liable for expenses incurred as a result of the termination.
4. PAYMENT
4.1 Booking and Confirmation
All tours will be booked and confirmed only upon receipt of a 30% deposit of the basic program rate. Full advance payment of the permit fee is required to reserve gorilla permits.
4.2 Balance Payment
The balance of the payment is due no later than 40 days prior to the safari, unless otherwise agreed upon.
4.3 Late Bookings
Bookings made within 40 days of arrival must be paid in full at the time of confirmation.
4.4 Cancellation
If payment is not received in accordance with these terms, Raja Safari Holidays reserves the right to cancel the booking.
4.5 Payment Methods
Payments can be made via VISA credit card, bank transfer, or cash before the start of the safari. Please note that VISA credit card payments incur a 5% service charge, and credit card transactions must be made at least two months before the safari begins. Traveler cheques are not accepted.
4.6 Transaction Costs
The costs of international transactions or the 5% service charge for credit card payments must be fully paid by the client.
5. CANCELLATIONS AND REFUNDS
5.1 Cancellation Requests
All cancellation requests must be made in writing and will be effective on the date they are actually received by Raja Safari Holidays.
5.2 Cancellation Charges
The following cancellation charges apply to the basic program rate:
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60 days or more prior to arrival: 10% charge
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59 – 32 days prior to arrival: 25% charge
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31 – 8 days prior to arrival: 50% charge
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7 – 3 days prior to arrival: 75% charge
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48 hours or less prior to arrival: 100% charge
Raja Safari Holidays reserves the right to deduct all incurred expenses from the money paid.
5.3 Non-Refundable Items
Gorilla permits and air tickets are 100% non-refundable.
5.4 No Refunds for Unused Services
No refunds will be provided for any unused services, late arrivals, or no-shows of any tour members.
6. COMPLAINTS
6.1 Reporting Complaints
Complaints should be reported immediately to both the Raja Safari Holidays representative and the service provider. They will make every effort to resolve the issue promptly. If the issue is not resolved to the client’s satisfaction, the complaint must be submitted in writing within 30 days after the tour’s completion.
6.2 Liability for Unreported Complaints
Raja Safari Holidays shall not accept liability for complaints that are not reported according to the above procedures.
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LIABILITY